
Home » Terms of Use
Introduction to Exness Terms of Use
Exness terms of use outline the legal agreement between the company and Indian traders. This document governs the use of Exness services and platforms. All users must agree to these terms before accessing Exness products. The terms of use cover various aspects of trading and account management. Exness regularly updates these terms to comply with regulatory changes.Section | Description | Applicability |
Account Registration | Rules for opening and maintaining an account | All users |
Trading Conditions | Spreads, leverage, and execution policies | Trading accounts |
Deposits/Withdrawals | Procedures for financial transactions | All users |
Risk Disclosure | Information on potential trading risks | All users |
Privacy Policy | Data collection and protection practices | All users |
Dispute Resolution | Procedures for handling disagreements | All users |
Account Registration and Verification
Exness requires all Indian users to complete a registration process. Users must provide accurate personal information during sign-up. Verification of identity and address is mandatory for all accounts. Exness reserves the right to request additional documentation. Users are responsible for maintaining the confidentiality of their account credentials.Required Documents for Verification
- Government-issued photo ID (e.g., Aadhaar card, passport)
- Proof of address (utility bill, bank statement)
- PAN card for tax purposes
- Recent photograph
- Additional documents as requested by Exness
Trading Conditions and Execution Policy
Exness outlines specific trading conditions for Indian users. These include details on spreads, leverage, and lot sizes. The execution policy describes how trades are processed and filled. Users agree to abide by these conditions when placing trades. Exness may modify trading conditions with prior notice to users.Key Trading Parameters
- Minimum deposit: $10 or equivalent in INR
- Maximum leverage: Up to 1:2000 (subject to regulatory limits)
- Spread types: Fixed and floating options available
- Order execution: Market execution and instant execution
- Supported instruments: Forex, CFDs, cryptocurrencies
Deposits and Withdrawals Terms
Exness provides clear guidelines for financial transactions. Users can deposit funds using various methods approved for India. Withdrawal requests are processed according to specified timeframes. Exness may require additional verification for large transactions. All financial operations must comply with anti-money laundering regulations.Method | Deposit Time | Withdrawal Time | Minimum Amount |
Bank Transfer | 1-3 business days | 1-5 business days | ₹1000 |
UPI | Instant | 1-24 hours | ₹100 |
Credit/Debit Card | Instant | 1-5 business days | ₹500 |
E-wallets | Instant | 1-24 hours | ₹500 |
Cryptocurrency | 1-3 confirmations | 1-24 hours | Equivalent to $10 |
Risk Disclosure and Trader Responsibilities
Exness emphasizes the importance of understanding trading risks. The terms of use include a comprehensive risk disclosure statement. Users acknowledge that trading involves potential financial loss. Exness advises users to trade only with funds they can afford to lose. Traders are responsible for their own trading decisions and strategies.Key Risk Factors
- Market volatility and unpredictability
- Leverage amplifying both profits and losses
- Technological risks (platform outages, internet issues)
- Currency exchange rate fluctuations
- Political and economic events affecting markets
Intellectual Property and Platform Usage
Exness retains all intellectual property rights related to its platforms. Users are granted a limited, non-exclusive license to use Exness services. Unauthorized copying or distribution of Exness software is prohibited. Users agree not to modify or reverse engineer any Exness products. The terms outline acceptable use policies for Exness platforms.Prohibited Platform Activities
- Attempting to manipulate markets or prices
- Using automated trading systems without approval
- Sharing account access with third parties
- Engaging in any form of market abuse
- Using the platform for illegal activities
Privacy and Data Protection Clauses
Exness terms of use incorporate privacy and data protection policies. Users consent to the collection and processing of personal data. Exness outlines how user information is used and protected. The terms specify circumstances under which data may be shared. Users have rights regarding their personal data as per Indian regulations.User Data Rights
- Right to access personal data held by Exness
- Right to rectify inaccurate information
- Right to request data deletion (with limitations)
- Right to restrict data processing in certain cases
- Right to data portability
Termination and Account Closure Procedures
The terms of use detail conditions for account termination. Exness reserves the right to close accounts for policy violations. Users can request account closure at any time. The process for settling open positions upon closure is explained. Exness outlines the procedure for withdrawing remaining funds after closure.Scenario | Initiated By | Notice Period | Fund Withdrawal |
User Request | User | Immediate | 1-5 business days |
Inactivity | Exness | 30 days | Automatic process |
Policy Violation | Exness | Immediate | Case-by-case basis |
Regulatory Requirement | Exness | As required | As per regulations |
Amendments and Communication of Changes
Exness may amend the terms of use periodically. Users are notified of significant changes via email or platform announcements. The latest version of the terms is always available on the Exness website. Continued use of Exness services implies acceptance of updated terms. Users are advised to review the terms regularly.What are the operating hours for Exness customer support in India?
Exness provides 24/7 customer support for Indian traders across all channels, including live chat, email, and phone support.
Can I receive support in Hindi?
Yes, Exness offers support in Hindi through live chat, email, and phone channels to cater to Hindi-speaking traders in India.
How can I escalate an unresolved issue?
If your issue remains unresolved through standard support channels, you can request escalation to a senior support representative or contact the dedicated complaints handling team at [email protected].