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Introduction to Exness Privacy Policy
Exness prioritizes the protection of personal data for its Indian users. The privacy policy outlines how Exness collects, uses, and safeguards user information. This document applies to all services provided by Exness in India. Users are encouraged to review the policy regularly for updates. Exness commits to transparency in its data handling practices.
Types of Data Collected by Exness
Exness collects various types of data from Indian users. This includes personal information provided during account registration. Financial data related to transactions and trading activities is also gathered. The platform records user interactions and preferences within Exness services. Technical data such as IP addresses and device information is collected automatically.
Data Type | Examples | Collection Method |
Personal Information | Name, address, phone number | User input |
Financial Data | Bank details, transaction history | User input, automated |
Account Information | Login credentials, account preferences | User input, automated |
Trading Data | Open positions, order history | Automated |
Technical Data | IP address, device type, browser info | Automated |
Purposes of Data Collection and Usage
Exness utilizes collected data for multiple purposes. The primary goal is to provide and improve trading services for Indian users. Data is used for account management and security verification. Exness analyzes user data to enhance platform performance and user experience. Collected information aids in regulatory compliance and risk assessment.
Key Data Usage Objectives
- Facilitating trading operations and executions
- Enhancing platform security and preventing fraud
- Personalizing user experience and services
- Conducting market research and analysis
- Complying with legal and regulatory requirements
Data Protection Measures Implemented by Exness
Exness employs robust security measures to protect user data. Advanced encryption technologies safeguard data transmission and storage. Access to personal information is restricted to authorized personnel only. Regular security audits and updates are conducted to maintain data integrity. Exness implements multi-factor authentication for user accounts.
Technical Security Measures
- 256-bit SSL encryption for data transfer
- Firewalls and intrusion detection systems
- Regular penetration testing and vulnerability assessments
- Secure data centers with physical access controls
- Automated threat monitoring and response systems
User Rights and Data Control Options
Indian users of Exness have specific rights regarding their personal data. Users can request access to their stored information at any time. The right to rectify inaccurate data is guaranteed. Users may request data deletion under certain circumstances. Exness provides options to limit data processing for marketing purposes. Users can withdraw consent for non-essential data processing.
Right | Description | How to Exercise |
Access | View all personal data held by Exness | Account settings |
Rectification | Correct inaccurate or incomplete data | Contact support |
Erasure | Request deletion of personal data | Submit formal request |
Restriction | Limit processing of personal data | Account preferences |
Data Portability | Receive data in a machine-readable format | Contact support |
Objection | Object to certain data processing | Account settings |
Third-Party Data Sharing and Transfers
Exness may share user data with third parties under specific circumstances. This includes sharing with regulatory authorities as required by law. Service providers may receive data necessary for platform operations. Exness ensures third parties adhere to strict data protection standards. Users are informed about significant data transfers outside India. Exness maintains control over shared data to ensure privacy.
Categories of Third-Party Recipients
- Regulatory bodies and government authorities
- Payment processors and financial institutions
- IT service providers and data analytics companies
- Legal advisors and auditors
- Affiliated companies within Exness Group
Cookies and Tracking Technologies
Exness utilizes cookies and similar technologies on its platforms. These tools help enhance user experience and platform functionality. Cookies collect data on user preferences and browsing patterns. Users can manage cookie settings through their browsers. Exness provides clear information on cookie usage in its policy.
Types of Cookies Used by Exness
- Essential cookies for basic platform functionality
- Analytical cookies for performance monitoring
- Functional cookies for personalized features
- Advertising cookies for targeted marketing
- Third-party cookies from partner services
Updates and Changes to Privacy Policy
Exness regularly reviews and updates its privacy policy. Changes may occur due to new regulations or service modifications. Users are notified of significant policy updates via email. The latest version of the policy is always available on the Exness website. Indian users are advised to review the policy periodically.
Step | Action | Timeframe |
Policy Review | Internal assessment of current practices | Quarterly |
Draft Updates | Preparation of policy revisions | As needed |
Legal Approval | Review by legal team | 1-2 weeks |
User Notification | Email notification of major changes | 30 days prior |
Implementation | Updated policy goes into effect | Specified date |
Accessibility | New policy published on website | Immediate |
Data Retention and Deletion Procedures
Exness has established clear guidelines for data retention and deletion. Personal data is kept only as long as necessary for service provision. Financial records are retained as required by Indian regulations. Users can request data deletion upon account closure. Exness ensures secure and complete data erasure when applicable.
Data Retention Periods
- Active account data: Throughout the account lifetime
- Closed account data: Up to 7 years post-closure
- Financial records: 10 years (as per regulatory requirements)
- Marketing data: 2 years from last interaction
- Technical logs: 1 year for security purposes
What are the operating hours for Exness customer support in India?
Exness provides 24/7 customer support for Indian traders across all channels, including live chat, email, and phone support.
Can I receive support in Hindi?
Yes, Exness offers support in Hindi through live chat, email, and phone channels to cater to Hindi-speaking traders in India.
How can I escalate an unresolved issue?
If your issue remains unresolved through standard support channels, you can request escalation to a senior support representative or contact the dedicated complaints handling team at [email protected].